BlueHost Company

BlueHost is one of the reliable web hosting services since 1996 and they mentioned that they are having “about 20,000 new customers a month” and that they are “hosting millions of domains!” in their servers. Their goal is to provide reliable web host services for the best possible price and they are upgrading their services at no additional cost to the customers. Although some industry experts think Bluehost is losing its grip as a dependable hosting company, numbers may prove otherwise. Bluehost continues to be a top shared web hosting choice for individuals or businesses on a small budget, servicing thousands of new domains every month. Bluehost continues to be ranked as one of the top 10 webhosts in the industry by actual consumers. This isn’t surprising at all, as Bluehost is one of the few hosting companies out there that is consistent in its commitment to provide quality service, solid performance, and superior uptime.

Customer Service

There are two main ways to reach Bluehost support deparment: via toll free phone line or via chat. Either way is a quick way to get needed help. Like Hostmonster, Bluehost has a US-based call center. Dozens of technicians work round the clock. Whether you call at 3:00am or 3:00pm, there’s always someone available to assist or help resolve your issues. Hold time range from 30 seconds to 2 minutes.

Another great thing about Bluehost is its pro-rated, full moneyback guarantee. If you are not happy with the company’s services, just inform the support team and they’ll give you a full refund—even if the 30-day trial period is already over.

Reliability

Bluehost’s superior reliability is the product of combining top quality equipment and applications, knowledgeable security and support, and topnotch security features. Hosting infrastructure consists of quad processor performance servers, OC-48 backbone connection, UPS power backup, and diesel generator backups. There are still some downtimes, but they are necessary for maintenance and upgrades. Customers are warned if such downtime is to occur.

For years since its creation, Bluehost has maintained an average uptime of 99.8%. However, some customers have reported experiencing minimal downtime some time last year. Some also complained of not being able to create and use databases. However, Bluehost has already fixed the glitches, and it’s back to providing clean, reliable, and stable service.

Bluehost’s site builder allows you to launch new sites quickly and easily. However, the site builder is not too advanced or slick so it is best suited for small to mid-sized businesses.

Overall review

No webhosting company is foolproof, and Bluehost is no different. What matters is that a company works fast to resolve and improve situations. Bluehost is one of those companies, always ready to fix problems and handle customer complaints in a timely manner. People looking for a cheap and dependable shared webhosting service for personal or business needs will surely find a good match in Bluehost.

InMotion Hosting Company

InMotion Hosting has a decade of quality, industry-acknowledged web hosting experience to its belt. The company has been servicing personal and business websites from their offices in downtown Los Angeles, CA, Virginia Beach, and Washington, DC since 2001. To keep customers happy in terms of server speed and reliability, the company employs nothing but the best web hosting technologies and techniques. Add in low hosting costs, seasoned operators, competent server security personnel, and knowledgeable customer support, and you can see why InMotion has earned 3 stars out of 3 reviews from CNET editors. InMotion Hosting is also BBB-certified.

InMotion has hosting plans for both personal and business use. However, the company is oriented more towards the business sector. Product menu includes basic shared hosting, reseller, virtual private server, and dedicated/ managed server. All hosting plans work on Linux and Windows platforms.

Customer Service

Reliability, features, and pricing are essential, but quality of customer support is just as crucial for many customers, and this is where InMotion Hosting really shines. No outsourcing for InMotion Hosting; all tech support services are done from their office in Virginia Beach, VA. Support can be reached 24/7 via phone, live chat, or email. Their online Help Center is also a great source of solutions for many webhosting problems and difficulties. It features video tutorials, extensive FAQs page, and user forums.

Reliability

InMotion guarantees 100% satisfaction. To achieve this, the company employs industry-proven technologies and techniques. First, the company built several data centers in different geographic locations: 35 data centers in the US and 46 more in different locations around the globe. This allows faster download and operational speeds as well as constant service availability. Clients can choose their own data center location. Business plans even benefit from a feature called Max Speed Zones, which is said to provide 6 times faster server speed. In addition, the company has also teamed up with 5 Tier 1bandwidth providers to provide customers with direct data connections; this, in turn, enables faster network connections. Server structure is redundant with swappable configuration to minimize, even eliminate any possibility of server downtime. Tech experts monitor the data centers 24 hours a day and perform daily backups of data.

Overall Review

Whether you need basic or advanced hosting services, InMotion Hosting has all the tools you need to create a stellar website. Price points are slightly higher than average, but you truly get your money’s worth. It’s a great choice for anyone looking for exceptional hosting services, be it for personal or business use.

HostGator Company

HostGtor web hosting was establishment in 2002, and it has become one of the top 10 reliable web hosting services. They have their headquarters is in Houston, Texas staff of over 750 employees. Their web hosting plans includes 24/7/365 support, a 99.9% uptime guarantee, and a 45-day money-back guarantee.

HostGator is a solid company that is always willing to go the extra mile to meet customer needs and help them optimize the features and tools they offer. It is relatively young compared to other webhosts, but this doesn’t mean it is less capable than its older counterparts. In 2002, Brent Oxley, who now serves as company president and CEO, started the company from his dorm room when he was still a student at the Florida Atlantic University. With just 3 servers, Oxley was able to grow HostGator into an award-winning, industry-recognized web host with over 7,000 servers. The Texas-based web hosting company now has more than 25 awards to its name.  It is also a certified eco-friendly host as all its servers run on 130% wind power.

HostGator offers a variety of hosting plans to suit different needs and budget. The plans are slightly more expensive than most webhosts’, but if you are looking for the right bang for your buck, HostGator offers A-class hosting and after-sale services. Even its starter package comes with bells and whistles needed to create an impressive website.

Customer Service

HostGator values their customers, and this shows in the extent with which they’re willing to meet customer needs. You can reach technical support by calling HostGator’s toll free lines. You can send a ticket or chat with them from HostGator’s support portal. The technical support team consists of agents who know web hosting like the back of their hands. The agents are polite and always show the willingness to go the extra mile to solve problems you encounter.

Reliability

When it comes to HostGator’s reliability, two differing sets of opinion exist. One says HostGator’s overall performance is impressive; they never experienced downtime and can open multiple processes at the same time without getting the internal 500 error message. The other says load times are poor and downtime happens from time to time.

All of HostGator’s data centers utilize Dual Xeon servers and are linked to 10 backbone providers. The company works is committed to providing customers the industry standard uptime of 99.9%. However, like any hosting company dependent on technology, it’s bound to experience some breakdowns sometime. The problems about performance and uptime problems recently voiced out by customers may have to do with HostGator’s failure to play catch with its ever-growing customer base. Once HostGator fixes this issue, there’s no doubt the webhost will be catapulted once again to the top of the industry.

Overall Review

HostGator not the cheapest web hosting option around, but people looking for great value for their money will get what they want.

WebHostingBuzz Company

WebHostingBuzz is a hundred percent privately owned company that was founded in 2002. What began as a simple reseller account has now grown into a full-blown webhost with over 100 servers serving over 30,000 clients and over 200,000 websites from around the world.

WebHostingBuzz employs state-of-the-art facilities and always strives to exceed customer services. The company also maintains a small number of customers per server to prevent overloading. This, in turn, prevents downtime and slower response times. As such, WebHostingBuzz refuses to compromise hosting quality for numbers. As WebHosting’s credo goes, ‘No webhost is perfect. But we’re damn close.’ Many customers would agree.

Offered web hosting packages come in different sizes and prices, including shared web hosting, VPS hosting, reseller web hosting, and dedicated servers. There are basic and advanced packages to suit varying requirements, budget, and needs. Under the company’s price freeze policy, customers never get any price increase when they renew their contract.

Customer Service

WebHostingBuzz has gradually creating a strong customer support over the years. When the company was just starting out, it only offered a ticket system. Today, the company offers several other options, thus improving both the value and experience of customers using the service. WebHostingBuzz provides assistance to their customers through 24/7 toll free domestic and international sales or technical support, live chat, and email. Video tutorials, knowledgebase, and user guides are also great help to customers.

What WebHostingBuzz needs to improve on next is the quality of service its support team provides. There are two chief concerns with the kind of service the support team is giving. One, many customers complained getting wrong kinds of answers or solutions, particularly when the issue at hand is complicated. Two, the support team terminates an account without informing the website owner beforehand.

Reliability

WebHostingBuzz delivers top-of-the-class webhosting solutions from their 3 data centers. The facilities are designed with 100% Cisco redundant network infrastructure, N +1 electrical systems, expert technicians, and state-of-the-art security. Onsite technical staff monitors the servers 24 hours a day to ensure optimum performance of systems 100% of the time. Despite the impressive facility design, however, the 99.9% guaranteed uptime is sometimes not met. A number of customers have complained of experiencing occasional downtime and slow server performance.

Overall Review

Despite some flaws in server and customer performance, WebHostingBuzz remains one of the most popular choices for webhosting because of their reasonably priced, high quality plans. Unlike most webhosts that focus on shared webhosting only, WebHostingBuzz offers a variety of hosting plans. Each plan is packed with useful features and functions. The company doesn’t resort to free marketing credit gimmicks, too, to attract customers. Instead, it offers old-fashioned value and unfaltering commitment to providing clients topnotch webhosting experience.

Hostmonster Company

For thousands of individuals and businesses, there’s no other webhost of choice but HostMonster. Founded in 1996, the Bluehost-owned hosting company has a long-running reputation as a reliable webhost, with credentials that include 2 “Best Web Hosting” awards and over 1.7 million hosted websites.  Offering a powerful and fast server, massive features, high-quality tools, low pricing, and 24/7 technical support, HostMonster is the all-in-one shared hosting solution for small to mid-sized website needs.

Customer Support

Customer support is one of the most important considerations for choosing a webhost. A hosting company may have the best tools on the market or the cheapest package price, but if it has a second-rate technical support, the company will have a hard time growing a customer base.

Not HostMonster. In fact, it prides itself on having an award-winning customer support among many things. US-based call centers are staffed by friendly, knowledgeable, and prompt customer service agents. Phone support is open round the clock. Average hold time is clocked at 2 minutes. There’s no international toll line available, however. Customers from other countries can avoid the cost of placing an international call by using the live chat feature instead.

A self-service help center can be accessed right from HostMonster’s homepage. The help center is a searchable knowledgebase that is packed with resources, such as tutorial videos and FAQs, to allow customers get answers to their questions without dialing customer service. If you need further assistance, however, you can send the support team a ticket. HostMonster offers a very detailed ticket system, categorized into various departments to ensure you get the right help from the right person. Response is very quick; customer service responds within a few hours of your inquiry.

Reliability

Despite the massive network of supported websites, HostMonster remains true to its promise of providing customers 99.9% uptime. This is achieved through use of a redundant system and high-quality infrastructure. The hosting company uses Quad Opteron servers and customized Apache web server. UPS back, mirrored storage backup, and backup generators ensure the system continues running even during a power outage. The data center is manned by security experts 24/7. To give you more peace of mind, there are backup servers, too.

Overall Review

Award-winning customer support, a long list of solid features, and low price are the trademarks of HostMonster. If you are long for webhosting package that is low on price and big on features, then HostMonster fits the bill. Its all-in-one package is an excellent choice for individuals, businesses, and non-profit organizations who don’t want to compromise functionality for affordability. Large businesses, however, have to seek a hosting solution somewhere else; HostMonster’s marketing features are best suited for small to mid-sized businesses.

MyHosting web hosting is among the top reliable hosting services. They have over 50,000 clients wordwide. Since it was founded in January 1997, MyHosting has been providing hosting packages including shared hosting, VPS (Virtual Private Server) and email hosting. Its headquarter is located  in Toronto, Canada.

IX web hosting Company

IX web hosting is one of the pioneers in the web hosting industry. It has been offering topnotch hosting solutions since 1999. A subsidiary of Ecommerce Corporation, IX web hosting boasts an ever-expanding data center, which now consists of 750 servers. To date, there are 470,000 websites registered to IX web hosting.

The webhost caters to diverse range of clients. There are different packages for Windows and Linux platforms available. Whether you want to build a personal or a commercial website, you’ll find a shared hosting plan that best suits your budget and needs.

IX Web Hosting has consistently shown the dedication to improve its offered hosting solutions, both by increasing its servers and adding new features and applications. However, if you’re not satisfied with their services, there’s a 30-day moneyback guarantee and 100% refund as well as a price-freeze guarantee.

Fatcow Company

When it comes to webhosting, FatCow takes a “no bull” approach. Since its creation in 1998, FatCow has proven itself a formidable force in the world of webhosting. They have set themselves apart from competition not only with their cow nicknames and jokes, but with their straightforward service and old-fashioned value offer—no techno-gibberish, no complicated service plans.  Eco-conscious people will be glad to know, too, that FatCow uses 100% wind energy to power the servers at their data center.

FatCow’s hosting plans includes extensive website building and management tools and applications for anyone who wants to build a website out of the box. While webhosting plan is the one-size-fits-all type, it can be customized to fit an individual’s or business’ website needs. People who don’t like having to send payment each month will find the company’s payment policy quite convenient. Unlike other fee-based web hosting companies, FatCow requires one-time annual fee only.

Costumer Service

Experiencing a problem with your account in the middle of the night? You don’t have to wait until the morning to get help! FatCow’s friendly support team, lovingly nicknamed “The Moo Crew,” is available 24 hours a day via telephone, live chat, or email. Agents are waiting at the other end of the line, all ready to assist you in any kind of problem no matter the time of the day. FatCow also puts information right at your fingertips with its extensive FAQs library, user guide, knowledgebase, and step-by-step text-based tutorials. An integrated a system notices board informs customers of an upcoming routine maintenances or scheduled outages. Other FatCow-related updates are posted in the news section.

Reliability

To keep server performance at their performance at all times, FatCow uses the latest server technology called “load balance technology”. What it does is distribute loads among servers equally to prevent slowing down of download and loading speeds.

To keep downtime to minimum, FatCow uses multiple GB connections. There are also emergency generators to keep operations running even during power outages. Every website under FatCow’s network is connected to a second server, which serves as backup storage of data. The company performs daily server backups to ensure that data can be restored in case system goes haywire and original data is lost. Staff works round the clock in monitoring servers and other infrastructure so that customers can always access their data without fail.

Overall Review

FatCow has simplified webhosting experience for people who little or no background in building and maintaining a website. This makes the webhost a wonderful choice for those who are just starting out as much as for pro webmasters. All in all, it’s for anyone looking for webhost that walks the walk when it promise superior and speedy server performance plus solid support.

Company information

When it comes to Yahoo Small Business many individuals love what they have to offer. They originally started out in the early 2000’s when hosting was just starting to take off. They knew what it took to get a reliable hosting company off the ground and done what it took to do just that. They are a great choice for individuals who are wanting to be creative or small businesses that are looking for a company who can provide them with the hosting and services needed to get their company up and viral in a timely manner.

When it comes to customer support Yahoo Small Business works hard to maintain a good relationship with their hosting clients. They offer 24/7 phone and email support which will guarantee that you will be connected to an experienced staff member who can address any concerns and answer any sales or technical questions that you have. They work hard to provide you with the best customer service possible and will continue to provide support until you are completely satisfied.

Reliability

Yahoo Small Business is one of the most reliable hosting companies online today. Compared to many of the other online hosting companies you will soon realize that Yahoo Small Business is not only reliable but affordable, fast and efficient as well. They go out of their way to provide you with the best packages at a price that will fit into almost anyone’s budget. Regardless of what you are looking for they will work to help you find the best option for your specific needs.

Overall review

If you are looking for a web hosting company that will go above and beyond the call of duty to make you feel as though you are a welcomed customer then choose Yahoo Small Business. They have the knowledge, experience and selection needed to provide customers with a long-term solution for their hosting needs. You can find many different packages and plans available to suit the needs of an individual or small business and excellent customer support that will help you to choose what is right for you. Yahoo Small Business wants you to choose the right package not one that will cause you to bust your budget so they will provide you with the information needed to make an informed decision.

HostPapa Company

Every customer wants great server and great service; HostPapa gives both in every package. After all, HostPapa’s tagline is: “Let Papa take care of you”. This is the secret behind HostPapa’s massive success with customers: they treat each customer like a family member. The privately owned webhosting company was founded in 2005 only, but it has already surpassed some older webhosts in terms of growth rate. It now has several data centers in Canada and New York. A certified green webhost, the company purchases solar and wind energy credits to offset carbon dioxide emissions from its operations.

HostPapa’s shared hosting plan is suitable for beginners and advanced webmasters alike. Although there’s only one plan available, customizing your website is easy using the provided control panels and site building tools.  You can also choose between 3 payment plans:  1- , 2- , or 3-year terms.

Customer Service  

You don’t need to have IT skills to set up a website, but if you like one-on-one help, just dial HostPapa’s tech support team. You can get customer service anytime you need help, from setting up your website to getting tips on how to increase your website’s ranking on Google. HostPapa understands that customer service forms the heart of any webhosting company, and so continually makes the best effort to endear itself to customers by providing them A-grade customer support.  Telephone, chat, and email support lines are open 24/7/365. The company also offers an expansive knowledge base, troubleshooting page, video tutorials, and support forums.

However, not all customers are satisfied with HostPapa’s services. The most common complaint is cancellation or suspension of account without prior notice. Some accounts got cancelled or suspended for no strong reason at all. One customer complained his account was cancelled after sending a help ticket!

Reliability

HostPapa has every security tool one can think of to safeguard its facility and equipment from system or power failures as well as natural disasters. Data centers feature climate and temperature control, water detection system, fire-suppressant systems, and fault protection. UPS, backup generators, and redundant power generation are used to protect data from loss and keep operations running 24/7. Round the clock monitoring is done to ensure servers work at their maximum capacity.

HostPapa’s infrastructure, however, is not failsafe. In fact, it seems the company has trouble keeping up with its 99.9% uptime guarantee.  Many customers have complained of experiencing long period of downtime.

Overall Review

HostPapa offers one of the best prices around. Unfortunately, one can’t say the same about the reliability of its servers or its customer service. It’s not surprising to see why a significant number of its customers are dissatisfied. HostPapa has a great potential of becoming an industry leader, but the company must improve its infrastructure and customer service first.